Problem Procedures And University Resources

Villanova University Student Handbook

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The University has many varied programs to assist you in case you are experiencing problems or difficulties. The Athletics Department also provides mechanisms to assist you in handling problems or concerns that may arise in connection with your experiences as a student-athlete.

ATHLETICS DEPARTMENT

General Concerns or Problems in the Athletics Program

First Step - If you are experiencing any concern or difficulty associated with your activities as a student-athlete, you should discuss your concern with your team captain or a team leader. If you are not comfortable for any reason in talking your concern over with your team captain or a team leader, you may skip this step and go immediately to the second step.

Second Step - If you are not satisfied after discussion with a team captain or team leader, or if you decided not to raise your concerns with a team captain or team leader, you should take up your concern with your coach. It would be helpful, although it is not required, for you to put your concerns in writing together with your suggested solution(s) to the concern. If you are not comfortable for any reason in talking your concerns over with your coach, you may skip this step and go immediately to the third step.

Third Step - If you are not satisfied with the outcome of your meeting with your coach (or if you are not comfortable meeting with him or her), you should take up your concern with the Administrator for your sport. It would be helpful, although it is not required, for you to put your concerns in writing together with your suggested solution(s) to the concern. Upon your request, the Administrator will make arrangements to meet with you to discuss your concern within a reasonable time. The Administrator may suggest that you, your coach, and that Administrator meet together to discuss your concern or may make efforts to mediate your concern with you and your coach. The Sport Administrator may refer you to other sources of support available at the University. The Sport Administrator may also make a determination that (1) your concern is valid and initiate appropriate action to redress the concern, or (2) your concern has been adequately addressed or (3) your concern is invalid.

Fourth Step - If you are not satisfied with the outcome of your meeting with your Sport Administrator, you should take up your concern with the Senior Associate Director of Athletics for your sport. It would be helpful, although it is not required, for you to put your concerns in writing together with your suggested solution(s) to the concern. Upon your request, the Senior Associate Director of Athletics will make arrangements to meet with you to discuss your concern within a reasonable time. The Senior Associate Director of Athletics may suggest that both of you meet with your coach together to discuss your concern or may make efforts to mediate your concern with you and your coach. The Senior Associate Director of Athletics may refer you to other sources of support available at the University. The Senior Associate Director of Athletics may also make a determination that (1) your concern is valid and initiate appropriate action to redress the concern, or (2) your concern has been adequately addressed or (3) your concern is invalid.

Fifth Step - If you are not satisfied with the outcome of your meeting with the Senior Associate Athletics Director, you should take up your concern with the Athletics Director. It would be helpful, although it is not required, for you to put your concerns in writing together with your suggested solution(s) to the concern. The Athletics Director, upon being informed that you have met with your coach and the Senior Associate Athletics Director (or only the Senior Associate Athletics Director in cases where you feel uncomfortable meeting with your coach) will make arrangements to meet with you within a reasonable time to discuss your concern. The Athletics Director will review the efforts made to address your concern, suggest alternatives and make reasonable efforts to resolve the problem. The Athletics Director may refer you to other sources of support available at the University. The Athletics Director may also make a determination that (1) your concern is valid and initiate appropriate action to redress the concern, or (2) your concern has been adequately addressed or (3) your concern is invalid.

Athletic Scholarship Issues

If your scholarship is not renewed or is canceled and you wish to contest that decision, the University has a procedure for reviewing the decision which includes the right to a hearing before a University panel. Copies of the full text of the hearing procedures are available from the Director of Compliance (Jake Nevin Field House, 1st Floor), the Director of Financial Aid (Kennedy Hall, 2nd Floor) or the General Counsel (206 Tolentine Hall).

OTHER UNIVERSITY RESOURCES

Campus Ministry Center

Location: St. Rita's Hall, lower level
Hours: Monday - Friday, 9:00 a.m. - 5:00 p.m.
Telephone: (610) 519-4080
Director: Dr. Beth Hassel, PBVM

Services:

The Campus Ministry Office works with all members of the Villanova community to build spiritual awareness and growth, and to initiate programs in response to the gospel values of the Catholic Christian tradition.

Campus Ministry offers personal and spiritual counseling, programs centered on Christian living and social justice, liturgy and preparation for the sacraments, with an emphasis toward creating and eliciting Christian community on campus.

The encouragement and development of student leadership is a priority reflecting the student's significant role both now and for the future of the Church and Society.

Center for Alcohol and Drug Assistance Programs

Location: Stanford Hall, Ground floor
Hours: Monday - Friday, 9:00 a.m. - 5:00 p.m. or by appointment
Telephone: (610) 519-7407
Director: Janice M. Janosik, Certified Addictions Counselor, Maria Wanenchak, Certified Addictions Counselor

Services:

Nutrition

Location: St. Mary's, First Floor
Hours: by appointment
Telephone: (610) 519-4917
Contact: Professor Marcia Costello Ph.D., R.D.

Location: Corr, First Floor
Hours: by appointment
Telephone: (610) 519-4050
Contact: Dr. Joan Whitney

Services:

International Student Office

Location: 102 Corr Hall
Hours: Monday - Friday, 9:00 a.m. - 5:00 p.m.
Telephone: (610) 519-4095
Director: Steve McWilliams

Services:

Office of Multicultural Affairs

Services:

Affirmative Action: Responsible for the dissemination, monitoring and implementation of the University's Equal Opportunity Program and Affirmative Action Plan to ensure that the University is in compliance with federal, state and local laws prohibiting discrimination. Other services include: counseling, advising and monitoring the resolution of complaints or grievances involving allegations of discrimination.

If you believe you have been discriminated against on the basis of race, color, religion, sex, age, national origin or handicap, you may consult with the professionals in the Multicultural Affairs office for guidance and assistance.

Sexual Harassment

Services:

Complaints about sexual harassment should be directed to the University's Sexual Harassment Officer. The University's Policy on Sexual Harassment and Procedures for initiating formal complaint are available from the Sexual Harassment Officer. The Sexual Harassment Officer is also available to advise you informally with respect to issues of sexual harassment.

University Counseling Center

Services:

Confidential, individual counseling on personal issues:

  • achieving better relationships
  • managing emotions
  • dealing with family concerns
  • redefining problems in order to solve them
  • changing self-defeating habits and attitudes
  • increasing sensitivity to others
  • balancing academic demand with social and emotional needs
  • examining self-destructive eating patterns
  • coping with a parent's drinking problem
  • dealing with divorcing parents
  • managing shyness
  • becoming appropriately assertive

Individual study skills counseling:

  • using study time more effectively
  • assessing present study methods and improving habits
  • building and extending comprehension skills
  • preparing for and taking exams
  • organizing and writing papers

Group programs on topics such as:

  • forming intimate relationships
  • assertiveness skills
  • managing over-eating and binge-eating
  • stress management
  • coping with test anxiety
  • students concerned about alcoholic parents

New Learning Lab, featuring:

  • reading rate and vocabulary improvement equipment
  • new learning resources
  • administering the Miller Analogy Test (for Graduate School)

THE ATHLETICS DEPARTMENT ENCOURAGES YOU TO MAKE FULL USE OF THE EXCELLENT RESOURCES AVAILABLE TO YOU AT VILLANOVA.

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